Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine the right size for my outfit?
Please refer to our detailed Size Guide located on each product page. We provide measurements for both unstitched and ready-to-wear collections to ensure a perfect fit.
Do you offer international shipping?
Yes, Sana Safinaz ships globally. Shipping costs and delivery times vary depending on your destination country.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 24 hours of placement, provided they have not yet been processed or shipped.
What is the difference between Unstitched and Ready-to-Wear?
Unstitched collections include fabric pieces that require tailoring, while Ready-to-Wear (Pret) items are fully stitched and ready to be worn.
How should I care for my luxury lawn and silk garments?
We recommend dry cleaning for all luxury collections and hand washing for casual lawn items to maintain fabric integrity and color vibrancy.
How can I track my order status?
Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to the courier's website.